Frequently Asked Questions
Everything you need to know about your Boeing Store order.
What are your domestic shipping options?
We offer standard, expedited, and overnight shipping via FedEx and USPS. Most in-stock items ship within 1-2 business days from our warehouse.
Do you ship Boeing merchandise internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or brokerage fees incurred during delivery.
What is your return policy?
Items in their original condition and packaging may be returned within 30 days of purchase. Please note that custom-made items and final sale products are non-refundable.
Are your models pre-assembled?
We offer a variety of models including die-cast metal, resin, and plastic. Some require minor assembly (no glue needed), while others come fully assembled and ready for display.
How can I track my order status?
Once your order ships, you will receive a confirmation email with a tracking number. You can also log into your account on our website to view your order history and status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.